We offer a mixture of face to face and telephone consultations. Please call the surgery for further information
Most of our surgeries are by a 15 minute appointment; however there will always be spaces for urgent cases to be seen on the same day. To help us manage the demand for these spaces we would request that patients telephone the surgery to find out when they should attend. Please note that that if your problem is not urgent you may be asked to book an appointment for a later date.
Children under 16 - if your child is suddenly unwell and you cannot get an appointment leave your details with the receptionist and a GP will call you back to discuss the problem.
Late and Early Surgeries
To improve the quality of our service we offer four late surgeries a week for people who find it hard to attend an appointment during working hours.
On Tuesday evenings, we offer appointments till 19:30. We also offer early appointments on some morning with availability some mornings from 07:30.
Our Practice nurses will see patients by appointment and provide the usual range of services working along with the community nursing team.
Please remember to attend just before your appointment time as we cannot guarantee that the nurse will have time to see you if you miss your appointment time.
Our doctors are happy to accept calls for medical advice after each morning surgery.
Please appreciate that sometimes surgeries do run later than expected and therefore you may be asked to call back.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00. Visits will normally be between morning and afternoon surgeries.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
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Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.